Service & Support

On-line support is available via the below links, or call Inception on:

0845 257 1121

Service-and-Support

Whether its integration of input/output devices onto Windows, mainframe or bespoke networks, implementation of software management or simply a pre-owned photocopier, our field-based direct technical support staff are able to respond to customer needs throughout the UK.

Correlated via the centralised Support Centre in Swindon, Wiltshire, every call is assessed by the help desk (a rotating pool of field based technical support staff), should a resolution not be achieved over the phone, or if preference is expressed, a local field technician is allocated together with a de-brief from the help desk operative.

If a product that is supplied and maintained by Inception fails to perform, then Inception will replace that product with a like for like replacement without additional charge to the customer. This is done at your request (terms apply, please ask for full details).

 

WINDOWSInception Remote Support for WINDOWS
Click here to download the WINDOWS version of TeamViewer

 

apple_logoInception Remote Support for MAC
Click here to download the MAC version of TeamViewer

 

ricoh

Drivers for all Ricoh devices are available
Click here to be redirected to the Ricoh Driver download page

 

Host Printing Solutions

Integrating network printers and Multi-Functional equipment into legacy applications can help improve efficiency and drive down the costs of printing from enterprise platforms.
Inception has a wide range of Host Printing Solutions to support main /mid-frame systems like AS/400, UNIX/Linux and SAP R/3. Use of Lanier systems enables users to access all the capabilities of printers and multifunctional products such as advanced finishing (on-line stapling, hole punching and even booklet making) as well as producing output including BAR codes and OCR fonts.Switching from dedicated printers such as line printers or proprietary impact systems to Inception hardware devices, allows users to benefit from lower costs and more flexibility.
For more information of Host Printing Solutions, please contact us.

Integration Utilities

Following utilities can be supplied by request (items may be licence restricted) :
Tivoli Plug-in for Smart Net Monitor
CA UnicenterTNG Plug-in for Smart Net Monitor
HP Open View Plug-in for Smart Net Monitor
Unix Filter
SAP R3 Device Type
NDPS Gateway Phase 6
Citrix Metaframe Device utility