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Welcome to Inception's troubleshooting guide. We understand that sometimes things don't go as smoothly as we'd like, and that's why we've created this page to help you resolve any issues you may encounter. Take a moment to look through the common problems listed below. If you find your issue and follow the steps, you'll be back to printing in no time. If you don't find what you're looking for, no worries! Our friendly support team is always ready to lend a helping hand.

print faiding

Faded or Light Prints

One solution to that common issue is first trying a new reem of paper. If you store your paper in the printer overnight in an environment with high humidity, this can cause fading. Try using paper from a new ream. If the issue persists, email info@inception.co.uk.

print lines

Lines or Streaks on Printed Pages

Have you used the zip zap/blue wand to clean the printer located on the cover of the printer with instruction? Try cleaning the printer using the zip zap or blue wand. If you need assistance, If cleaning doesn't solve the problem, email info@inception.co.uk.

faded print

Misaligned or Overlapping Prints

Adjust the printer properties/Paper type to match the paper thickness you are using (e.g., 80gsm). Make sure the settings match the paper type specified on the ream packaging. Once the settings are adjusted, reprint and check if the issue persists. If the problem still persists, email info@inception.co.uk.

Unable to Print

Printing Troubles

Is the issue specific to your computer, or can others print from the same machine? If others can print and the issue is isolated to your computer, it could be a driver issue. To resolve a driver issue, go to the printer manufacturer's website, find your printer model, and download and install the latest driver. If the problem persists after updating the driver, email info@inception.co.uk.

Online and Offline

Printer Displaying Offline Message

To resolve this issue, go to the printer manufacturer's website, find your printer model, and download and install the latest driver. If the problem persists after updating the driver. Turn the printer off and on again using the power button on the printer itself, not the main power bank. Check if the error disappears. If the error persists, email info@inception.co.uk.

scaning issues

Scanner Acting Up

Are you the only one experiencing scanning problems, or are others affected as well? Try Scanning a sample test to info@inception.co.uk, if this fails then report to Inception. If the issue is specific to your computer, contact your IT department for assistance

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Common Error Codes

SC501, SC502, SC503, SC504

If you're seeing error codes SC501, SC502, SC503, or SC504, it usually means there's an issue with one of your printer's paper trays. But don't worry, we can sort this out together!

First things first, let's check for any pesky paper jams. Carefully inspect trays 1, 2, 3, and 4, and remove any stuck or crumpled paper you find. While you're at it, make sure the trays aren't overfilled - sometimes we get a bit too eager when loading paper!

Next, take a quick peek at the paper guides and ensure they're adjusted correctly for the paper size you're using. This helps keep everything neat and tidy.

Now, here's the important bit: to clear the error code, you'll need to turn your printer off and then back on using the printer's power switch. Just a heads up, don't use the main power socket for this step!

Once you've completed these steps, go ahead and try printing again. Fingers crossed, your printer should be back to its happy, error-free self!

If you've followed these steps and still see the error code, don't hesitate to reach out to our friendly support team. We're always here to lend a hand and get you back to printing in no time!"